Assessing ILL/DD Services: New Cost-Effective Alternatives

Mary E. Jackson of the Association of Research Libraries (ARL) has reported the results of a two-year study of ILL/DD services in 72 North American research, college, and governmental libraries. User-initiated interlibrary loan (ILL) and document delivery (DD) operations provide better service than mediated ILL/DD services. In most cases, user-initiated services have lower unit costs, higher fill rates, and faster turnaround times than mediated services. The full report is for sale from the ARL.

Posted by Tom on October 12, 2004